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Warranty & Return Policy

Return Policy
Our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to LINCO within 15 days of receipt of item(s) (BRITEK / LINCO items we offer 30 days). Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, LINCO reserves the right to refuse the return or to charge a restocking fee of 15%.

How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
To request an RMA number online please login to our service system in www.lincostore.com.
To request an RMA number by phone, call Customer Service at 1.562.404.0593
Place the original package into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer’s package.
The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized returns to:
    LINCO Return Department
    12704 Marquardt Ave.
    Santa Fe Springs, CA 90670

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures.
LINCO is not responsible for personal data or items left in returned merchandise.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
RMA numbers are valid for 10 days.
LINCO is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange On:
All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
Computers, Software and Hardware once unwrapped
Any computers built or modified by LINCO to customer's specifications
Special Order merchandise.
Underwater equipment that has been submerged
Educational tapes and books once unwrapped

Warranty coverage
Britek/Linco items warranty begins on the date of your invoice, and is in force for one year. Without this invoice, the warranty will not be invalid.
Other items sold by LINCO are warranted solely by the manufacturer/distributor. items needing repair should be sent to the manufacturer/distributor directly for service. LINCO is not liable if the manufacturer/distributor fails to perform warranty service.
LINCO will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. LINCO's liability is limited to the monetary value of the merchandise.